Frequently Asked Questions
What does the packaging look like?
We ship directly from our partners in order to sell the rings at the prices we can – so packaging is straight from the supplier at this time.
Fancy branded packaging is something we have planned for the future though, so if you're thinking of buying one of our rings be sure to do so while they're at these prices!
What metrics do the rings track?
The rings in NALA's curated collection track all the essentials including steps, sleep patterns, heart rate, blood oxygen levels, even stress levels, all presented via the apps. See product descriptions for more info.
Are the rings waterproof?
NALA rings are water-resistant for everyday activities such as hand washing and light exposure to water. We recommend avoiding prolonged submersion.
How long does delivery take?
Orders are processed within 1-2 business days and typically arrive in the UK within 7-10 business days, as we ship directly from our fulfilment partners. Please see our shipping page for more info.
What if my ring arrives damaged or faulty?
If your item arrives damaged, defective or incorrect, please contact us immediately (within 7 days at the latest) with photos and your order number, and we will arrange a replacement or refund. Please see our refund page for more info.
Can I return my ring if I change my mind?
Yes, returns are accepted within 30 days of delivery provided the ring is unused, activated or linked to an app, in its original packaging, and in resellable condition. See our refund page for more info.
Please note that the refund process is currently taking up to 21 days.
For sizing tips, see how to measure your smart ring size at home.
